Support Questions & Answers

  1. How do I remove the DVD from the case?
  2. How do I contact someone about my order?
  3. What is your return policy?
  4. When will I receive my US order?
  5. When will I receive my Canadian order?
  6. What do I do if my DVD won't play?
  7. Do you ship to Canada?
  8. Is this DVD for me?
  9. I am really out of shape. Can I do this DVD?
  10. Can I do this DVD if I am in a wheelchair?
  11. Are the videos available on VHS tape?
  12. Are the DVDs closed captioned?
  13. What do I need to get started?
  14. How are the DVDs different?
  15. Do I need to do the first DVD before doing the second?
  16. What is a DVD Region? Will the DVDs play in other countries?

1. How do I remove the DVD from the case? To remove the DVD from the case press on the button in the center of the DVD.

2. How do I contact someone about my order? Email us at orders@peggycappy.com or call the phone number contained in your Email order receipt.

3. What is your return policy? We will refund the purchase price if an item is returned unopened.

4. When will I receive my USA order? Your order will be shiped via United States Postal Service two business days from receipt. Orders shipped to locations in the United States are usually delivered in about one week. If you have not received your order after more than two weeks please contact us.

5. When will I receive my Canadian order? Your order will be shiped via United States Postal Service International First Class Mail two business days from receipt. Orders shipped to locations in Canada are usually delivered in about two to three weeks. If you have not received your order after more than three weeks contact us.

6. What do I do if my DVD doesn’t play?

  • If the shiny surface is not clean; carefully wash the DVD with mild soap and water.
  • Try playing the DVD on a different player, if the DVD plays on a different player, your DVD player probably has something wrong with it.
  • Look at the center hub of the DVD, if you see a crack in the center hub, the DVD has been damaged.

7. Do you ship to Canada? Yes we ship to Canada. Please note that orders to Canada may have tax duty and fees applied by Canadian customs. All prices are in United States dollars.

8. Is this DVD for me? This yoga DVD can benefit you if you have ever thought:

  • I am too old, or I feel too old.
  • I'm overweight (whether 10 or 50 pounds).
  • I don't want to go to a gym or take a class with people who are already in shape.
  • I'd like something I can do at home in small, "I really can do this" amounts.
  • I don't want to watch skinny models hired to do the DVD--I want to watch "real" people.
  • I want someone to show me how to do things my body will be able to do and I want that person to be gentle, accepting, and encouraging.

9. I am really out of shape. Can I do this DVD? If you have not done any physical exercise in a long time you should check with your doctor before starting. Make sure that you explain that this is not the type of yoga DVD where you have to be able to bend like a pretzel. Peggy has designed the series of yoga poses to be gentle and easy to do.

10. Can I do this DVD if I am in a wheelchair? All of the Yoga for the Rest of Us Part 1 is done from a seated position and can be done in a wheelchair. The deep relaxation can also be practiced from a seated position.

11. Are the videos available on VHS tape? No, all videos are available on DVD only.

12. Are the DVDs closed captioned? All DVDs are closed captioned.

13. What do I need to get started? All you need to get started is an area about four feet by six feet, the DVD, DVD player, a good sturdy chair, and the willingness to try. Comfortable, loose-fitting clothes are best to wear. A yoga mat makes a surface less likely to be slippery so you have a better grip.

14. How are the DVDs different? MORE Yoga for the Rest of Us, Peggy's second DVD is all new. The poses are different. The stretches are different. And the guided relaxation is different. MORE Yoga for the Rest of Us includes a section of poses on the floor which replaces the warm-up series in a chair on Yoga for the Rest of Us. If you have enjoyed Yoga for the Rest of Us, MORE Yoga for the Rest of Us will give you a new and varied way to do yoga in the comfort of your own home.

15. Do I need to do the first DVD before doing the other DVDs? No. It is not necessary to have done Yoga for the Rest of Us before doing MORE Yoga for the Rest of Us or Back Care Basics - Yoga for the Rest of Us. The yoga on each DVD has been modified for beginners. Peggy developed all the DVDs with the same guiding principle as the original DVD--that every body should have a yoga that they can do. The first DVD has a gentle beginning section of chair warm-up stretches and no requirement to get down on the floor. The second DVD starts with a section of floor stretches and is a great companion to the first DVD.

16. DVD Regions
Global region codes identify specific DVDs that are compatible with the players typically sold in that region. All of Peggy Cappy’s DVDs play in Region 1 only (U.S., U.S. Territories, Canada, and Bermuda).

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